1. Clear your cache and cookies, and try a different browser. If the problem persists:
2.
Take a screenshot of the activity or error message.
3. Do all of the following:
a.Contact 24/7 tech support and submit a support ticket,
Cengage Support Services Portal;
b.Talk to a rep in person at 1-800-354-9706, to work to resolve the issue;
c. Email our local Cengage Representative, Alexis.cortez@cengage.com.
4. Contact Sra. Despain (jhdespai@ncsu.edu) to provide documentation of #1, #2, and #3.
5. You can track a Cengage/MindTap outage here:
https://techcheck.cengage.com/.