0. Why do I have a language requirement?

• See this website for some of the reasons ... http://catalog.ncsu.edu/undergraduate/gep-category-requirements/foreign-language-proficiency/

1. I have questions about the textbook package ...

• Q. The 24-month Mindtap package costs $146.00. Is there a cheaper option?
  A. See the syllabus and associated links for full textbook information.
  
• Q. Will the textbook be used for successive classes?
  A. The book is used for FLS 101, FLS 102 and FLS 201. Keep that in mind as you make your purchase option choice.
• Q. Can I purchase a used textbook?
  A. You can purchase a used physical textbook or loose-leaf textbook. Do not purchase a used Mindtap book key as it cannot be re-used.
• Q. I still need more help. Who do I talk to?
  A. Each semester Cengage representatives offer F2F or virtual help sessions. See the textbook section of the syllabus for dates/times/locations.
• Q. I have ordered my textbook but it has not yet arrived. How can I complete the assigned activities due tomorrow?
  A. Cengage offers a free 7 day trial if you are waiting on your book key to arrive.
• Q. My free trial expired. What do I do?
  A. Cengage offers a 7-day free trial giving you time to purchase the eBook and enter the book code. If you have received the book code from the bookstore, return to the Cengage site and enter the code to verify purchase. (If you run into trouble entering the code in the Cenage site, get on one of the zoom support sessions mentioned in the syllabus to resolve the problem.) If you have not received your order from the bookstore, contact the bookstore to locate your order and your code. You are not able to make up MindTap work that you miss because you do not have the textbook package.
  

2. Can I take the course for "Credit Only"?

• Because FLS101 is probably not a required course for your major you are more than likely able to take it for "credit only". However, it has been my experience that many students that take the course for "credit only" end up doing poorly, and a significant number do not end up with the required C- and therefore they lose on their gamble. I have also had excellent students that end up doing very well in the course and wish they had not taken it for "credit only". Credit-only students must earn a 70% or higher to pass the course with an "S". Students auditing the course complete everything but the hourly and final exams, and must earn 70% or higher for a grade of "AU". A grade of "Incomplete" is only given per university policy. Note: If you plan to meet graduation requirements using Spanish courses, you must successfully complete this course for credit in order to take FLS102

3. I have several email questions ...

• Why don't I receive school email at my Gmail/Yahoo/Juno account? -The university (and I) send email to your official NCSU email account.
• Can I check my NCSU mail account off-campus? Yes. Access your mail anywhere by using the following webmail URL:  http://gmail.com/

4. How can I get the proper accents in my email and other work?

• Visit the following page to find your answer: http://faculty.chass.ncsu.edu/despain/csupport/keyboard.htm

5. I have questions about using Mindtap.

1. Review the sections in the syllabus dealing with the Mindtap activities and the bottom of the course schedule.
2. Consult the materials you received when you purchased Mindtap.
3. Start a help ticket with Cengage per instructions in the syllabus.
4. Talk with the Cengage reps. in their F2F or virtual help sessions per the Textbook section of the syllabus

6. How can I produce a "trilled r"?

• Visit this link for some possible help.

7. I want to adjust my class schedule. How do I do that?

• Visit this link for helpful guidance on using the enrollment wizard in your MyPack Portal to make changes to your schedule.

8. I am having trouble accessing the grades web page and other NCSU resources. ("Access denied" error.) What do I need to do differently?

• Visit this link for helpful guidance on how to manage your various Google accounts in order to consistently access resources that require NCSU authentication.